Last updated: December 20, 2023
Information We Collect
We collect both personal and non-personal information from you when you use our website, mobile applications, products, services, content, features, technology or functions offered on our website or app, attend our events or if not even contacting us.
Personal information is information that can be used to identify you, either alone or in combination with other information. Non-personal information does not specifically identify you, but may include usage, device, and browser data.
The personal information we collect about you may include:
- Contact details – such as your name, email address, postal address, phone number, and other contact information.
- Account details – like your username, password, and other credentials used on our website or app.
- Demographic information – such as your age, gender, country, and preferred language.
- Financial information – including your income, assets, investment experience, and banking details when you open an account.
- Identification documentation – like identification cards, passports, driver’s licenses, and utility bills.
- Communication records – such as emails, phone calls, chat logs, and other communications between you and Exness.
- Marketing preferences – like your consent, opt-in, opt-out, and communication preferences.
- Survey responses – such as feedback from surveys we conduct.
The non-personal information we collect about you may include:
- Device data – such as IP addresses, device type, operating system, browser type, browser settings, the web pages of our site you have visited, and the content and ads you have interacted with.
- Usage data – such as authentication data, security questions, clickstream data, referral URLs and data about your interaction with our website, products or services.
- Location data – such as your device’s GPS signal, WiFi signal or network location that may convey information about your location.
- Cookie and tracking technology data – such as cookies, web beacons, pixel tags, log files, local storage and other technologies to collect information about your browsing activities.
How We Use Your Information
We may use your personal and non-personal information for the following purposes:
- To provide our services, operate our platform and manage account activities.
- To analyze user behavior and improve our products, services, and operations.
- To contact you about your account, customer service, promotions, surveys, newsletters, offers, and events.
- To market our products and services – according to your communication preferences.
- To personalize content and experiences based on your preferences.
- To improve our website navigation, performance, and security.
- To detect and prevent fraud, abuse, security risks, and collect fees based on our contract terms.
- To comply with legal and regulatory requirements.
- To resolve disputes, enforce our agreements, and as required by law, regulations or other governmental authorities.
We only process your personal information if we have a legal basis to do so. This may be to fulfill our contractual obligations to you, where you consent to the use of your information, to comply with laws, legal requests, and legal process, or to operate our services and communicate to you based on legitimate interests.
How We Share Your Information
We do not sell your personal information. We only share your personal information in limited circumstances, including:
- To third party service providers under contract who assist with aspects of our business operations.
- To law enforcement, government authorities, and private parties, as required by law.
- If we believe disclosure is necessary or appropriate to prevent physical injury or financial loss or in connection with an investigation.
- In the event that we sell or transfer all or part of our business or assets (including in connection with a merger, acquisition, reorganization or sale of assets)
We may share aggregated or de-identified information with third parties that do not directly identify you.
Cookies and Tracking Technologies
You can control cookies through your browser settings and other tools. Rejecting cookies may result in a reduced experience on our website.
We retain your personal information for as long as is reasonably necessary for the purposes described in this policy, while we have an ongoing relationship with you. We may retain some of your information as required by law or for legitimate business purposes after you no longer have an ongoing relationship with us.
Third Party Websites and Services
Security of Your Information
We use technical and administrative security measures to protect your information against unauthorized access, theft, loss, or misuse. These measures include encryption, password protection, securing databases, and restricting access. While we strive to protect your personal information, no system can be completely secure.
You may have certain rights regarding the personal information we maintain about you, subject to local law. These rights may include obtaining a copy of your data, requesting corrections or deletions, objecting to certain types of processing, withdrawing your consent, and opting out of communications. If you wish to make a request relating to these rights, please contact our Data Protection Officer using the contact information provided below.
International Data Transfers
We are a global company and may transfer your personal information to recipients in countries other than your country of residence, including the United States. We ensure the protection of your data during transfer through legal and security safeguards.
Changes to this Policy
Exness Privacy Office
Email: [email protected]